Frequently asked questions

No. You can check out as a guest: at checkout you only fill in the details we need to ship your order and to contact you about it.

With an account you can follow your orders and don’t have to type your address again next time.

Sign in and open My orders in your account. It shows every order and the stage it is at.

Click Forgot your password? on the sign-in page and enter the email address of your account. We email you a link to set a new password.

Sign in and click the account icon at the top right. Under Account information you change your name, email and password; your addresses are in the Address book.

Email [email protected] from the address you registered with. We delete your account and personal details without delay. Invoices for your orders are kept for as long as tax law requires.

Enter your email address in the newsletter field at the bottom of any page. You can unsubscribe at any time with the link in every email.

Once payment is complete you see the confirmation page with your order number, and you receive a confirmation email.

First check your spam folder and that the email address you entered is correct. If it isn’t there, email [email protected] with your full name.

By debit, credit or prepaid card (Visa, Mastercard, Maestro, American Express) on Viva’s secure payment page. More under Payment methods.

Yes. You enter your card details on the payment page of Viva, a licensed payment institution. The connection is encrypted (HTTPS) and your bank may ask you to confirm the payment (3‑D Secure). We never see or store your card details.

Stock is updated continuously. If you can’t add another item, your cart already holds all we have available right now. Email us if you need a larger quantity.

Yes, as long as it hasn’t shipped yet. Email [email protected] with your order number as soon as possible.

Free on orders from €85. Below that, shipping is €5.00 per order, however many products you buy. You see the exact amount at checkout before you pay.

Orders placed by 15:00 on a working day ship the same or the next working day. Usual delivery times:

• Attica: 1–2 working days
• Rest of Greece: 2–3 working days
• Cyprus and abroad: 5–7 working days

Yes. As soon as the courier collects your order you receive an email with the tracking number and a tracking link. If you gave a mobile number, the courier also texts you. You can see the order status in your account too.

Within Greece, Courier Center or ELTA Courier, delivered to the address you entered at checkout. See also our Shipping & return policy.

Yes. You have 14 days from delivery to withdraw from your purchase, without giving a reason. The product must be unused, in its original packaging and in perfect condition, together with the receipt or invoice.

Let us know first at [email protected] with your order number and we’ll tell you where to send it.

You do, unless the product is faulty or we sent you the wrong one. In that case we cover it, together with the original shipping cost.

Once we have received and checked the return, we refund the card you paid with, within 14 days of you telling us you are withdrawing.

Hair dryers, brushes and accessories have a 2-year warranty; straighteners and curlers a lifetime warranty. See Warranty.

Yes, in our shop at Aristotelous 126, 136 74 Acharnes, Attica, and in selected Galerie de Beauté stores. For availability in a store, email [email protected].

The collection is updated every month, together with Max Pro’s new releases.

Email [email protected] or call +30 210 220 5067. We answer emails within one working day.