General information about our Personal Data Handling Policy

Your personal data protection is our primary concern. We recognize the significance of the information related to you and your preferences, for this reason we apply the most appropriate management practices.

1. What we collect
Once you create an account in our website, the information you enter is saved in our database (name, surname, e-mail, location and contact information and other fields relevant to your preferences). Sensitive personal data regarding your credit or debit cards are not stored in our database in any way. You always submit them to the web interface of the cooperative bank and they are only used for a specific transaction. In case of future orders, you will be asked to resubmit your payment data. Your personal data are securely stored in our database servers. Access to them is exclusively permitted to authorized personnel for handling the transactions and proceed with necessary interaction with our online system. We do not communicate your personal data to third parties in any case.

2. What we do with the information we gather
In the context of our online store proper operation, as well as of the provided services proper individualization, additionally to the above mentioned personal data, we occasionally track your internet “footprints” (IP address, hostname, website activity and ordering history).

 You may also receive contemporary cookies or the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
Along with our company’s internal statistics system, Google Analytics and/or Skroutz analytics application contributes to its collection. Learn more about Google Analytics privacy policy here: https://policies.google.com/privacy and Skroutz analytics privacy policy here: https://www.skroutz.gr/privacy

3. Security
The processing of the personal data is in accordance with the provisions of the General Rules for the Protection of Personal Data (CPC 2016/679), any specific national and European legislation in certain areas, the existing Greek legislation on the protection of personal data and the protection of personal data and privacy in the electronic communications sector (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APIA). 

The operation of the store is governed by the use of the applicable Code of Conduct.

4. How we use cookies & your rights
Our registered members may receive e-mails from our staff. This communication may involve commercial issues (clarifications or updates of a particular order). Furthermore you may occasionally receive special promotion services according to your preferences. Any time you wish, you can unsubscribe from these updates by following the unsubscribe link accompanying every communication, in a quick and easy way.

If you select “purchase without registration’’, then the above mentioned data is kept in our database for the sole purpose of proceeding your specific transaction. In this case, our company does not intend to communicate with you regarding any other issues apart from this specific order, unless you have chosen something different (such as receiving updates and newsletters even if you are not a registered member).

Any time you wish, you can exercise your fundamental ‘’right to oblivion’’. In our website, after logging into your account, you can delete your account along with your personal data. At the same time, you can edit and change your personal data, download a copy of your data in a human-readable format and a copy for transfer to another application or website. Use all these features as you wish and always with caution and personal responsibility. Protecting your personal data is also your own obligation, so you are kindly requested to take special care to avoid unauthorized access.

Before completing the checkout procedure, you are clearly informed about the exact transaction cost in full detail. With the completion of the order and its execution by our sales department, the account department issues the invoice. This is an official document of public interest, so any request for document data cancellation or alteration must be sufficiently justified by an objective reason. At the same time, while using our online store, you are committed to act in good faith. Our business reserves the right to act properly to prevent or suppress any malicious activity connected with the website or the transactions. The protection of your personal data must comply with the current national legislation and the legal demands regarding public interest. For more details about the legal status, please see our Terms of Use.

We make any possible effort to avoid unauthorized access or personal data loss. We apply the proper security standards and we regularly carry out all the necessary proactive technical inspections with interventions and upgrades when necessary. In the unlikely event that a problem with your personal data arises, our legal department will promptly notify you to take the appropriate actions in order to protect them and avoid any adverse effects.

The current section about processing your personal data may be renewed and enriched in regular periods by our webmasters. For this reason, since you are interested in this subject, please check this area frequently.