Shipping & return policy

Fast delivery across Greece and to Cyprus, free within Greece on orders over €79.99.

Shipping costs

Greece, orders over €79.99
Free
Greece, orders up to €79.99
€5.00 per order
Cyprus (BOX NOW locker)
€8.00 per order

Shipping is charged once per order, however many products it holds, and is shown at checkout before you pay.

Delivery times

Orders placed by 15:00 (Monday–Friday) ship the same or the next working day.

Attica
1–2 working days
Rest of Greece
2–3 working days
Cyprus
5–7 working days

Within Greece we ship with Courier Center or ELTA Courier to your door, or to a BOX NOW locker. To Cyprus we deliver to a BOX NOW locker. Once your order has left, you receive an email with the tracking number. Around public holidays, strikes or bad weather, delivery may take longer.

Returns (14-day right of withdrawal)

We want you to be happy with your purchase. If you are not, you have 14 days from delivery to withdraw from your purchase, without giving any reason.

How to return

  1. Fill in the withdrawal form or email us at [email protected] with your order number and the products you are returning.
  2. We reply with the return address.
  3. Send the product back well packed, within 14 days of letting us know. Return shipping costs are paid by you.

Refunds

We refund the price of the products and the original shipping cost (standard delivery) within 14 days of being informed of your withdrawal, once we have received the product or proof that you have sent it.

We refund using the same payment method. For cash-on-delivery orders, we refund by bank transfer (IBAN) or via IRIS, using the details you give us. If you prefer, we can send you another product instead of a refund, subject to availability.

You may inspect the product as you would in a shop. If it has been used beyond that or is damaged, we may deduct an amount that reflects the loss in value.

Hygiene exceptions

For health protection and hygiene reasons, the following cannot be returned once their seal has been opened after delivery:

  • MOHI hair care products,
  • clippers, trimmers and shavers,
  • replacement blades and heads,
  • hair brushes.

Defective or wrong products

If a product is defective or we sent you the wrong item, please contact us. We cover all shipping costs and, depending on the case, replace, repair or refund it.

All products are covered by the 2-year legal guarantee. Straighteners and curling irons also have a lifetime warranty when you register the product.

Business orders

The right of withdrawal applies to consumers. Partner orders (professionals, resellers) can be returned only if the product is defective or wrong.

We also take orders by phone on +30 210 220 5067.